A mission statement is in some ways an action oriented vision statement declaring the purpose an organization serves to its audience that often includes a general description of the organization its function and its objectives. I like to gather any examples of current mission statements customer service slogans service standards etc for example if youre writing a customer service vision for your team you might want to get ahold of your companys mission statement to help guide you. A customer service vision is a statement that clearly defines the type of customer service employees are expected to provide in some companies this is a standalone statement thats separate from other items like mission vision and values. A customer service vision statement is your opportunity to bridge this gap and channel purpose into everything from quality management to coaching conversations to rewards and recognition hopefully the why is now clear. The customer service vision provides a meaningful purpose for your employees and is what every employee regardless of department level or pay grade must deliver to every customer every time
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